Privacy Notice

Who we are

Universal Service Center Mysore is an independent multi-brand washing machine and refrigerator repair service operating in Mysore district, Karnataka. For the purposes of the Digital Personal Data Protection Act, 2023 (DPDP Act) we are the Data Fiduciary and you are the Data Principal.

You can reach us at Kuvempunagar, Ring Road, Mysore, Karnataka 570023, India, on +91 88610 88366, or by email at grievance@universalservicecentermysore.in.

What personal data we collect

We collect only what we need to arrange and complete the repair you ask for. We do not ask for identity documents, and we do not take card or bank details on this website.

• • Identity and contact data: your name and phone number.
• • Location data: your service address or locality, so a technician can reach you.
• • Appliance data: brand, appliance type, model where known, and the fault you describe.
• • Communications: the content of your WhatsApp messages, calls and callback-form submissions.
• • Consent records: which consent boxes you ticked, when, from which page, and the notice version shown to you.
• • Website measurement data (only if you accept analytics or advertising cookies): pages viewed, buttons clicked, approximate device and browser information.

We do not knowingly collect children's data

Our service is for household appliance owners and is not directed at children. We do not knowingly collect personal data of anyone under 18, and we do not use any personal data for behavioural advertising directed at children. If you believe a child's data has been shared with us, contact our Grievance Officer and we will erase it.

Why we use your data, and the consent behind each purpose

Under the DPDP Act we rely on your consent, taken separately for each purpose. Consent boxes on our forms are never pre-ticked, and refusing an optional purpose does not stop you from booking a repair.

• • I agree that Universal Service Center Mysore may use my name, phone number and address to call me back and carry out the appliance repair I am requesting. — To contact you, assign a technician, reach your address and complete the repair.
• • Keep a service record of this repair so warranty follow-up visits can be honoured later. — To honour the 90-day service warranty and recognise repeat faults on the same appliance.
• • Send me occasional service reminders and offers on WhatsApp or SMS. (Optional — you can withdraw any time.) — Service reminders, seasonal offers and maintenance tips.

How long we keep your data

We keep personal data only as long as the purpose you consented to still applies, or as long as a legal or tax obligation requires. When a purpose ends, the data is erased or anonymised.

REVIEW: the periods below are proposed defaults and must be confirmed by the business owner and a lawyer before publication.

• • service contact: REVIEW: 3 years from the last service visit (warranty and service-record support)
• • warranty records: REVIEW: 3 years from the last service visit
• • marketing: REVIEW: until you withdraw consent
• • Consent records: REVIEW — kept for as long as we can be asked to prove that consent was validly obtained.
• • Data rights requests: REVIEW — kept for 3 years as a record that the request was answered.
• • Website measurement data: retained by the analytics provider for its own standard period; deleted from our side when you withdraw consent.

Who we share your data with

We do not sell or rent your personal data, and we do not use it for profiling or automated decision-making. The recipients below act on our instructions as Data Processors, except where you choose the channel yourself.

• • WhatsApp (Meta Platforms) — Messaging channel you choose to use. Data shared: Your phone number and the content of your messages.
• • Assigned field technician — Carries out the repair (Data Processor). Data shared: Name, phone number, address, appliance and fault details.
• • Spare-part supplier — Supplies a part ordered for your appliance. Data shared: Appliance brand, model and part requirement (no address unless delivery is direct).
• • Website hosting and database provider — Stores callback requests, consent records and data-rights requests. Data shared: Form submissions and consent records.
• • Analytics / advertising providers — Website measurement — loaded only after you accept in the cookie banner. Data shared: Page views and click events, device and browser information.

Cookies and trackers

Only strictly necessary cookies load by default. Analytics and advertising trackers stay switched off until you accept them in the consent banner, and no analytics or advertising event is sent before that. You can change or withdraw your choice at any time by clearing this site's data in your browser, which brings the banner back.

• • Strictly necessary (always on) — Needed for the site to load and for security. No advertising or analytics identifiers.
• • Analytics (off until you opt in) — Helps us see which pages visitors find useful (page views, button clicks). Loaded only with your consent.
• • Advertising (off until you opt in) — Advertising and remarketing pixels (for example Meta Pixel or Google Ads). Loaded only with your consent.

How we protect your data

Form submissions and consent records travel over an encrypted HTTPS connection and are stored in a managed database that is not readable from the public website — records can only be written by the site and read by authorised staff through a private admin path.

We limit access to the technician assigned to your job. If a personal data breach occurs, we will notify the Data Protection Board of India and every affected person without delay, as required by the DPDP Act.

Your rights as a Data Principal

You can exercise any of these rights free of charge by using our data rights request form, or by contacting the Grievance Officer below. We respond within 30 days of receiving your request.

• • Right to access: ask for a summary of the personal data we hold about you and how it has been processed.
• • Right to correction and completion: ask us to correct inaccurate data or complete incomplete data.
• • Right to erasure: ask us to delete your data once it is no longer needed for the repair, the warranty period, or a legal obligation.
• • Right to withdraw consent: withdraw any consent at any time, as easily as you gave it. Processing stops going forward; a repair that depends on that consent may not be able to continue.
• • Right to nominate: nominate another person to exercise your rights if you die or become incapacitated.
• • Right to grievance redressal: complain to our Grievance Officer first, and to the Data Protection Board of India if you are not satisfied.

Your duties under the DPDP Act

The Act also asks you to give correct details, not to impersonate another person when booking, and not to file false or frivolous grievances. Please make sure the phone number and address you give us are yours or belong to someone who has asked you to book on their behalf.

Grievance Officer

For any question, correction, erasure request or complaint about your personal data, contact:

• • Grievance Officer, Grievance Officer (DPDP Act, 2023)
• • Email: grievance@universalservicecentermysore.in
• • Phone / WhatsApp: +91 88610 88366
• • Address: Kuvempunagar, Ring Road, Mysore, Karnataka 570023, India
• • Response time: within 30 days of receiving your request

Changes to this notice

If this notice changes materially, we publish the updated version on this page with a new revision date and notice version, and we ask for your consent choices again the next time you visit.

Contact us

Universal Service Center Mysore, Kuvempunagar, Ring Road, Mysore, Karnataka 570023, India. Phone / WhatsApp: +91 88610 88366. Working hours: 8:00 AM – 9:00 PM, all days including Sundays.

An independent multi-brand appliance repair service provider. Not an authorised service centre of any brand.